Administrative Assistant II - Deaf and Hard of Hearing Services at College of Southern Nevada in Las Vegas, NV

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Administrative Assistant II - Deaf and Hard of Hearing Services



 



 





The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:



 



 



 



  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.

  • Required attachments are listed below on the posting. Your application will not be considered without the required attachments.

  • Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

 



If you are unable to attach the required documents to your ON-LINE application, you may send them to Human Resources via email hr.recruitment@csn.edu or fax to (702) 651-5778.

Job Description

Based on the volume of applications received this recruitment may close at any time. Applicants are encouraged to apply as soon as possible.

About The College of Southern Nevada


Founded in 1971 and situated in the greater Las Vegas metropolitan area, CSN, as Nevada's largest college and one of the largest in the nation, operates in over 50 locations including 3 main campuses, as well as multiple sites and centers throughout the southern Nevada area. As a comprehensive, multi-campus community college, and the largest and most ethnically diverse institution in the state of Nevada, CSN educates over 50,000 students, including more than 14,000 non-credit students annually. Accredited by the Northwest Commission on College and Universities, CSN offers education opportunities in over 70 academic programs featuring more than 180 degrees and certificates, and several niche baccalaureate programs areas. CSN is proud to be a Hispanic Serving Institution and a Minority Serving Institution. The college creates opportunities and enriches lives with inclusive learning and working environments that support diversity and student success. CSN's mission ensures that the college serves the diverse educational needs of the communities and businesses within the southern Nevada service area. CSN is a growing and influential network that enables students, faculty, staff and alumni to advance personally, professionally and intellectually. Its vibrant network of people and programs creates lifelong benefits for all students. As the communities of southern Nevada continue to grow, CSN is committed to remain highly accessible to serve the diverse needs of an increasing population.

Position Summary


The administrative Assistant position for the DRC and CAPS Units is the foundation of the co-units' service desk support. The hired staff member will provide high- touch support to our community of students, faculty and staff. Our Administrative Assistant staff maintains a consistent focus on our customers' needs by developing and demonstrate proficiency in performing general front desk reception duties. They solve customer service requests by providing timely, high-quality resolutions on first contact and follow through on those they cannot resolve, collaborating with the colleagues at the unit to deliver a solution. The ideal candidate understands the importance of empathy, active listening, and accountability when working with customers to deliver viable solutions. The successful candidate will also have prior phone and in-person support experience, and a working understanding of student-centered endpoints. Duties for this position include but are not limited to:




 



 



  • Monitor incoming calls, and respond to customer requests.

  • Staff service desk and address walk-in customer needs in a timely, professional manner.

  • Provides knowledgeable technical support via phone walkup.

  • Perform basic event support.

  • Takes ownership of customer issues from first contact, assuring that the customer knows the person receiving the issue or request is dedicated to assisting them seeking help form colleagues and escalating to senior specialist(s) until an issue is resolved.

  • Accurately records customer issues, maintains and updates customer documentation to assist in information sharing with the team.

  • Acts as an ally to all other members of the support team, by being approachable, sharing, and friendly providing whatever aid they can to assure that customer issues are being addressed in timely and precise manner.

  • Participates in small-scale student-related deployment and operational projects.

  • Proven ability to organize and coordinate workload independently among constant deadlines and shifting priorities.

  • Works within the guidelines provided in all policies and procedures.

  • Required ability to work during all DRC/CAPS service hours, including non-standard business hours and may be called during off hours.

  • Ensuring phone and desk coverage.

  • Other duties as assigned-other responsibilities may be assigned by the supervisor as warranted by business needs-thus incumbent is expected to do all assigned responsibilities.

 


Required Qualifications




 



 



  • Graduation from High School or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word document processor; assisting customers in completing forms and applications; and or/ performing secretarial duties in support of professional staff; OR one year as ab Administrative Assistant in Nevada State service; OR an Equivalent combination of education and experience.

 


Preferred Qualifications




 



 



  • Associate's Degree in Business or related area.

  • Minimum of 1 year of experience with working with individuals with documented disabilities.

  • Previous experience with case management software and/or student information systems.

  • Communication skills (i.e.: fluent in ASL American Sign Language).

  • Must possess superior written, oral and interpersonal communicational skills with a demonstrated dedication to customer service.

  • Proactive problem-solving skills and ability to work in a high traffic, fast pace environment.

  • Demonstrate experience and/aptitude to quickly learn and retain Institutional knowledge.

  • Demonstrate problem-solving skills.

  • Proven knowledge of application in Microsoft Office Suit (e.g., Microsoft Word, Excel, Power Point and Outlook).

  • Proven organizational and time management skills.

  • Proven experience dealing with confidential and sensitive information.

  • Proven experience working with ADAA, Section 504, FERPA or similar federal, state or local mandates.

 


Salary Range


Grade 25, Step 1 - Grade 25, Step 10


$32,990.40 - $47,710.80


Exempt

No

Full-Time Equivalent

100.0%

Required Attachment(s)


To be considered for this position, upload the following documents to your application:




 



 



  • Resume /CV

  • Cover Letter

  • Unofficial College Transcripts (optional)

 


Local Search


Out of Area/State Candidates will not be offered travel reimbursement.

NSHE - INTERNAL APPLICANTS PLEASE NOTE


CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59pm the day prior to the position close date.


Posting Close Date

06/26/2019

Note to Applicant


Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.


All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.


This position may require that a criminal background check be conducted on the candidate(s) selected for hire.


As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.


Schedules are subject to change based on organizational needs.


CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.


To apply, visit https://nshe.wd1.myworkdayjobs.com/en-US/CSN-external/job/CSN---North-Las-Vegas-Campus/Administrative-Assistant--II---Deaf-and-Hard-of-Hearing-Services_R0116118-1

About Us

The College of Southern Nevada (CSN) creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community. CSN has three main campuses in Las Vegas, North Las Vegas and Henderson and multiple sites and centers.


The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age, disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.





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