Bilingual (English/Spanish)Lead Patient Services Representative at Nemours Children's Health System in Wilmington, DE

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Description

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

The Clerical Coordinator/ LSR is responsible for organizing, coordinating and optimizing office functions related to appointment scheduling, patient intake including data verification, charge entry and co-payment collections and front office communications. The Clerical Coordinator serves as the point person for the Office Manager on issues related to the functions of the front office.

2. The Clerical Coordinator/LPSR serves as a lead resource for associates who work in the front office (PSRs and MAs) by ensuring that any changes in workflow or processes are implemented accordingly. The Clerical Coordinator, in consultation with the Office Manager, monitors the ongoing clerical performance of the PSRs and MAs, provided coaching and feedback to front office staff as needed and collaborates with the Office Manager and Physician in Charge to facilitate the day to day operations of the office.

  • Essential Functions:

    • Performs the essential functions as delineated in the PSR II job description.
    • Participates in the hiring of front office staff.  Facilitates and monitors orientation of new associates within the front office to ensure they meet 90 day review goals.
    • Provides timely feedback to staff working in the front office and provides feedback on performance of staff who work in the front office to the office manager as part of the annual evaluation process.  Coaches front office staff as needed; participates in counseling of front office staff at the request of the Office Manager.
    • Ensures that the front office is following appropriate front office policies and procedures.  Completes annual competencies for PSR staff.  Assists with annual competencies for MAs related to their front office functions.
    •  Serves as a resource for front office staff in the accurate and timely completion of their responsibilities.  Collaborates with other Nemours departments, i.e., Billing Liaisons, Revenue Cycle Q&I, etc.   Uses appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative feedback to staff working in the front office.
    • Coordinates and maintains front office staff schedules.
    • Maintain a professional front office environment, ensures Nemours Standards of Behavior are enforced.
    • Serves as the “Super User” for the front desk staff.

    Additional Requirements:

    High School Diploma

    1-3 years of job related experience.

    Must be Bilingual (English/Spanish)

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

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