Business Operations Associate Consultant (Princeton, NJ) at ZS Associates in Princeton, NJ

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ZS is the world's largest firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today's latest technologies. From our worldwide offices, ZS professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a range of industries.

ZS' Business Operations group helps improve and operate clients' sales and marketing functions. ZS identifies challenges and improvement opportunities across the entire system, and designs new processes that deliver substantial improvements in effectiveness and efficiency. We also offer outsourcing solutions that operate sales and marketing activities more effectively and at lower cost.


Business Operations Associate Consultants (BO ACs) manage key work streams that support our clients' sales and marketing activities. BO ACs take ownership of operating and optimizing business processes, create deliverables, perform analyses and respond to ad hoc queries from the clients.


  • Understand client business issues, operating business rules, data, and standard operating procedures;
  • Incorporate process changes in response to evolving business needs;
  • Operate business processes for clients on a periodic basis. This includes synthesizing data, performing quality checks and creating error free deliverables;
  • Communicate with internal and client teams on periodic status updates, issue resolution and change control;
  • Lead analyses on requests from clients relating to deliverables;
  • Perform what-if analyses to evaluate business scenarios;
  • Mentor, coach and guide associates in the team, often across multiple offices;
  • Develop deep expertise in key sales and marketing processes and advise client and internal teams on the same.


  • MBA degree with bachelor's/master's degree in technology or engineering, plus up to 3 years of prior project management experience in technology or operations;
  • Demonstrated record of academic success;

Additionally, we seek individuals with the following personal skills:

  • Team orientation and leadership experience;
  • Process management and improvement focus;
  • Strong work ethic and personal initiative;
  • Structured problem solving skills;
  • Successful application of Lean Six Sigma principles (Green Belt certification preferred);
  • Excellent organizational and project management skills;
  • Strong communication, business acumen and personal impact;
  • Creative and innovative mindset;
  • Ability to work across global cross-office teams;
  • Client service orientation.

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.



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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.

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