Business Systems Manager at Silverline in Wilmington, DE

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Company Overview:

Silverline employees are passionate about what they do. We're a diverse group of cloud technology professionals with the same goal: to make our clients' lives easier through technology and we have a good time while we're at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is consistently ranked one of Glassdoor's Best Places to Work among small and medium size companies, among other accolades. Come be a part of our team!

Job Description:

Managing Cloud based business systems with a strong background in Salesforce and Systems integration. You will take a leadership role in supporting and evolving the following technology:

  • CRM (Salesforce)
  • Professional Services Automation (FinancialForce PSA)
  • Expense Management
  • Applicant Tracking System
  • JIRA
  • Integration infrastructure
  • Learning Management System/Professional Development Solutions
  • Client-facing Customer Community

In this role you will

  • Own it: Be responsible for managing our current internal business applications and help teams establish their strategic direction and business plans for internal systems.
  • Collaborate: Work closely with business stakeholders to understand and define requirements, objectives, and processes to drive strategic application efforts with other teams.
  • Be transparent: Ensure appropriate controls and documentation are followed at all levels by the internal systems organizations

Primary Responsibilities:

  • Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information systems.
  • Identify corporate business systems requirements, and evaluate/test/implement solutions that meet those requirements.
  • Direct technological research by studying organization goals, strategies, practices, and stay up to date on all of the latest offerings by Salesforce.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices; maintaining technical Salesforce certifications as required


  • The ability to communicate effectively with all levels of the organization and external vendors.
  • Experience defining the architecture and technology standards for integration across the organization, and ensuring those standards are published, updated, and made widely available.
  • The ability to balance technical and business interests in a fast moving, driven culture.
  • Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations essential.
  • Self-sufficiency; ability to operate with a strong sense of urgency under tight deadlines.
  • Ability to think high-level through complex solutions and provide hands on support to ensure successful implementation of design.
  • Strong project management skills and experience managing concurrent projects. F

Education and Required Experience

  • 6+ years Salesforce Administrative Experience
  • 3+ Years Solutions Architect experience
  • SFDC Administrator Certification plus SFDC App Builder and / or Advanced Administrator Certification
  • Direct experience with CRM project and change management
  • Strong communication, writing, and presentation skills
  • Experience working independently and with remote teams
  • Bachelor's or Master's Degree in Business Administration, Management, Computer Science or related fields of study or equivalent business experience

The following experience is a plus but not required:

  • Einstein Analytics (Wave)
  • Previous Experience with FinancialForce, JIRA and / or Informatica

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