Commercial Customer Development Account Manager at Mimecast Services Limited in Lexington, MA

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Commercial Customer Development Account Manager


Title: Commercial Customer Development Account Manager

Job ID: 2020-4728
Type: Permanent Full Time
# of Openings: 1
Category: Sales
Lexington, Massachusetts


This role is based within our Customer Development team here at Mimecast and we are looking for an exceptional person with strong sales skills. The Customer Development team is a high velocity sales environment that is growing rapidly. The Customer Development team handles current Mimecast accounts throughout the United States.

We are looking for Rock Star talent with SAAS or software sales experience for a HUGE sales ramp throughout the northeast. Successful candidates will thrive in a fast paced, agile but well-structured sales environment that is regularly reinventing itself.

If you are looking for a company that offers realistic quotas (VERY ATTAINABLE), promotion from within, Free lunch Mon-Thurs (In office), nap room, pool table, Cold brew coffee, and an AMAZING work culture, apply today!!


  • Achieve monthly / quarterly / annual upsell revenue.
  • Work with the Partner / Channel Development team to develop and execute against account plans
  • Develop and execute against sales activity plans in order to achieve the agreed revenue quota.
  • Travel throughout the year to various customers for account reviews
  • Focus on building and maintaining relationships with existing accounts
  • Responsible for selling new technology into existing customer base and driving incremental revenue opportunities
  • Business Administration –manage the reporting of the KPI’s* and general CRM housekeeping
  • Sign up to and execute against a set of end to end sales methodology and process.
  • Monitor and report on activities while providing relevant management information
  • Liaise and attend meetings with other company functions necessary to perform duties, aid business, and develop organizationally.
  • Attend trainings and develop relevant knowledge and skills


  • Weekly end user activities
  • Pipeline stats – pipeline movements
  • Forecasting accuracy
  • Customer retention
  • Account penetration and incremental growth
  • Monthly Face-to-face customer visits


  • Degree level education (preferred but not required)
  • Minimum 2 plus years IT sales experience (ideally within Email / Messaging / Security / Storage - but not essential)
  • Proven sales achievement against revenue quota.
  • Ideally with experience of both Direct & In-Direct sales roles.
  • Understanding of Corporate IT teams and their buying processes

Desirable skills:

  • Strong business / commercial acumen
  • Strong communication skills (Written and Verbal)
  • Results-oriented with a positive outlook
  • Self-starter, dynamic, confident presentation
  • A natural forward planner who critically assesses own performance and that of their team members
  • Thirst for knowledge and a “can do” attitude
  • Problem solver
  • Proven team player
  • Presentable, articulate and adaptable
  • Tenacious
  • Comfortable with a high performance and dynamic environment
  • Ability to be confident and to show humility


We offer a highly competitive rewards and benefits package including dental, healthcare, vision, and life insurance options, Flexible Spending Accounts, and a 401(k) plan. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters thrive on being high performers, problem solvers, and team players with passion, integrity, and effectiveness.

We strive to attract exceptional people who have ‘’that extra something’’ and really enjoy what they do. Are you ready to jump onboard with us?

If you would like more information about Mimecast please visit our website at

We look forward to speaking to you soon!


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