Community Support Worker / Recovery Support Navigator at Gandara Mental Health Center in Springfield, MA

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Community Support Worker / Recovery Support Navigator

Main Function:

We're looking for a Community Support Worker [CSP] who will provide an array of case management and community-based services in response to the individual client needs. This includes working with providers, family members, and community resource to ensure the improved functioning, including access and sustained utilization of needed services, through a flexible and comprehensive service delivery model.

Duties and Responsibilities:

  • Assess non-medical/mental health needs of the client.
  • Develop, implement, and monitor service plan consistent with identified needs.
  • Conduct authorization request and re-authorizations, as required by the Billing Department.
  • Communicate effective and in a timely manner with clients and collaterals.
  • Coordinate interdepartmentally, in injunction with or under the direction of supervisor, to ensure that optimal internal agency utilization of services.
  • Attend external and internal meetings relevant to individual clients and/or CSP services.
  • Attend Quarterly Regional CSP Providers meeting, as instructed by Supervisor.
  • Ensure that client progress notes, service plans, and other required documentation is completed professionally and accurately and filed in the client chart in a timely manner.
  • Ensure that consultation on the client’s behalf is conducted and billed as needed.
  • Attend relevant trainings as required by Supervisor.

Qualifications/Job Requisites:

Education: Minimum bachelor’s degree in psychology or related field

Experience: Specialized training/experience in child/adolescent development, behavioral treatment, substance use/dual recovery issues, and family treatment/engagement/education regarding psychiatric and substance abuse recover issues. Must understand the population and information sensitivity (i.e. HIPAA and privacy laws and regulation) protocols required in mental health. Must be bilingual.

Working Conditions: Normal office environment, however, the job requires frequent standing, walking, and sitting; occasional lifting/ carrying up to 25lbs. unassisted; ability to communicate with all levels of internal staff and outside collaterals; exposure to data/ information which must remain confidential; flexibility in work hours and project assignments. Must have own mode of transportation and spend considerable works hours out of office in community organizations and client homes.


  • Retirement Plan 403(b)
  • Health, Dental, Vision, and Life Insurance
  • Paid vacations
  • 11 paid holidays
  • 8 discretionary days a year
  • Discounts offered to your Verizon and/or Sprint plans
  • Hiring Bonuses may vary based on degree*

Please attach your Resume/CV . For additional inquiries, call our office 413-736-8329 ext. 1038.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.

Springfield, Massachusetts, United States


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