Director, Customer Development Strategic Enterprise at Mimecast Services Limited in San Francisco, CA

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Director, Customer Development Strategic Enterprise

US-CA-San Francisco

Title: Director, Customer Development Strategic Enterprise

Job ID: 2020-4683
Type: Permanent Full Time
# of Openings: 1
San Francisco, California


This role is based within our Enterprise Customer Development Sales team at Mimecast and we are looking for an exceptional person with strong sales and leadership skills. The Enterprise Customer Development Team focuses on our most strategic and largest customers in the North American Region.

The ideal candidate will be a highly experienced, customer centric sales professional that exhibits a high level of leadership qualities both in terms of inspiring their teams but also delivering consistently high results.


  • Senior leader in charge of all sales activities for Enterprise Customers in territory
  • Works with Senior Staff in the development of the Strategic go-to-market Plan for Enterprise customers
  • Provides leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals
  • Establishes performance goals for reporting Sales Representatives and monitors performance on a continual basis
  • Develops and improves business relations with all customers & partners of the Company
  • Responsible for driving revenue while refining sales processes to build a highly functioning team
  • Attract, retain, train, and motivate a diverse sales force
  • Achieve monthly / quarterly / annual business targets
  • Execute and drive end to end sales methodology and process (Force Management)

Key Performance Indicator’s:

  • Execute weekly cadence of One on Ones, Team Meetings, Enablement Sessions, etc.
  • Manage rep and team level forecasting strategy and accuracy
  • Maintain and report on pipeline analysis, stats, trends, etc.
  • Whitespace analysis and account penetration game plans

Desirable skills:

  • Strong business / commercial acumen
  • Strong communication skills (Written and Verbal)
  • Emotionally intelligent leader with strong cross functional skills
  • Results-oriented, customer centric with a positive outlook
  • A natural forward planner who critically assesses own performance and that of their team members with a strong sense of professional ownership
  • Comfortable with a high performance and dynamic environment
  • Problem solver that thrives to improve everything they do
  • Natural leader that does so through not only their words but actions
  • Inspires through effective communication and collaboration
  • Ability to manage risks, priorities and expectations in a fast-paced environment
  • Superior problem-solving and analytical skills


  • Minimum of 5 years in sales leadership position in IT (ideally within email / messaging / security / or storage)
  • Demonstrable track record of successfully leading direct and indirect sales teams with remote team members
  • Proven ability to build integrated sales and marketing plans
  • Proven capability of developing talent from within the business
  • Willingness and ability to travel (50%)


We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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