Learning and Development Specialist, Sr at WellCare Health Plans in Newark, NJ

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Department: HR - L&D

Reports to: Mgr, L&D

Location: 8735 Henderson Road

Facilitates business skills training and new hire and management orientation programs. Performs assessment of learners. Performs instructional design when necessary. Acts as a project lead on learning and development initiatives.

Essential Functions:

  • Trains, facilitates and assesses training programs for WellCare in office and remote settings.
  • Assesses, designs and develops instructional materials including training manuals, facilitation guides, teaching aids, assessments, training activities, role play scenarios, self-paced study and performance evaluation tools.
  • Employs a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program
  • Conducts research for needs assessments and provides written complete detailed recommendations to Manager.
  • Manages group dynamics through the use of "learner focused" environment and adult accelerated learning methods.
  • Responsible for associate development including coaching associates to perform effectively
  • Reviews all programs assigned and continuously ensures they meet the rigorous standards that are set forth.
  • Produces professional presentations and training materials using MS Word, PowerPoint and other desktop publishing software.
  • Revises existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers.
  • Coordinates and organizes enrollment of students, assembles necessary program materials, decoration/setup of classroom, shopping for supplies, catering and other functions related to WellCare University.
  • Schedules training programs and prepares training status reports, assessments and evaluation tools.
  • Leads and coordinates projects for the department.
  • Responsible for training trainers and managers on new content.
  • Performs other duties as assigned.
Additional Responsibilities:

Candidate Education:

  • Required A Bachelor's Degree in a related field
  • Required or equivalent work experience
Candidate Experience:
  • Required 5 years of experience in design and delivery of training programs using strong facilitation and communication skills, evaluation of learner needs, assessment of training programs and implementation of learning solutions for performance enhancement, OR
  • Required 3 years of experience in Clinical practice in a hospital, clinic or other provider setting.
  • Preferred Other Experience in the following areas/competencies is advantageous: Government Programs, Medicare and Medicaid/Clinical practice in a hospital, clinic or other provider setting/Claims / Member Services / Health Services / Call Center / Sales / Provider Relations Training and development / Corporate University/ HMO, managed health care or Insurance professional/ Curriculum development specialist/ Team leader for groups of 25 or more/ On line training / Computer based learning professional/ Public speaker / seminar leader
Candidate Skills:
  • Intermediate Other Proficient in writing professional self-study books and scripted lessons
  • Intermediate Other Skilled as a facilitator, public speaker and/or seminar leader experience
Licenses and Certifications:
A license in one of the following is required:
  • Preferred Licensed Clinical Social Worker (LCSW)
  • Preferred Licensed Registered Nurse (RN)
  • Preferred Licensed Practical Nurse (LPN)
Technical Skills:
  • Required Advanced Microsoft PowerPoint Proficient in writing professional self-study books and scripted lessons
  • Required Advanced Microsoft Word Proficient in MS Office including Word and PowerPoint to produce medium to highly complex presentations
  • Preferred Intermediate Microsoft Excel
  • Required Advanced Microsoft Outlook Proficient in MS Outlook and Internet research
  • Preferred Intermediate Articulate Experience in Adobe Illustrator, Photoshop and Acrobat a plus
  • Preferred Intermediate Adobe Acrobate
  • Preferred Intermediate SharePoint
  • Required Advanced Other Internet research

    About us
    Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.

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