Program Planning & Strategy Sr. Manager at Silverline in Los Angeles, CA

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Company Overview:

Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in cloud computing?

Silverline employees are passionate about what they do. We're a diverse group of cloud technology professionals with the same goal: to make our clients' lives easier through technology and we have a good time while we're at it! As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is the #1 Company to Work for among small and medium size companies in this years annual Glassdoor Employees' Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!

Position Overview:

The Program Planning & Strategy Sr. Manager is a management consulting role that will be responsible to conduct planning and diagnostic oriented engagements with clients utilizing Silverline methods and tools. Responsibilities may also include the development and documentation of strategic consulting methods, collaboration with other teams within the Advisory Practice, and the development of knowledge assets. This role will also assist with sales support activities including the design of consulting engagements and the estimation of effort required. Previous experience with this type of role is essential and a working knowledge of CRM programs is required.

Required Experience & Expertise

  • Extensive experience with CRM program planning
  • Demonstrated knowledge of requirements gathering methods
  • Successful experience with workshop and group facilitation
  • Ability to deliver compelling presentation content
  • Outstanding communication skills
  • Proven success with the delivery of advisory consultation to executive clients

Important but not Required

  • Participation within a Salesforce program delivery
  • Financial Services or Health & Life Sciences industry experience
  • Process modeling and design
  • Knowledge of center of excellence best practices
  • Knowledge of organizational change management best practices
  • Customer journey mapping and user experience design

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