Supv, Telesales at Comcast in Chamblee, GA

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Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.



Job Summary:
Responsible for supervising Telesales Representatives to maximize
customer growth and retention. Supports upper management by
participating in the development and execution of acquisition, upgrades,
and retention plans. Executes Telesales program to generate the sales
of products and services. Supervises all staffing, sales, and inventory
functions for large Telesales organizations. Interfaces with other
internal sales and marketing groups to coordinate programs and adhere to
distribution channel requirements. Coordinates and supervises
day-to-day telesales efforts of the assigned Telesales Representatives
to meet sales revenue objectives. Customarily and regularly directs the
work of at least two or more other full-time employees or their
equivalent.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Leads and monitors activities of Telesales Representatives to ensure
effective performance. Provides motivation to Representatives through
individual contact, goal setting, periodic meetings, and recommendation
of incentive plans.
- Provides direction to employees according to established policies and
management guidance. Administers Company policies that directly affect
subordinate employees.
- Ensures that established goals and quotas for the department are
reached and motivates department to meet these goals.
- Trains staff on products and services (through formal training and
one-on-one coaching/ mentoring) by focusing on the sales process to
ensure maximum lead generation and high closure rates for new business.
- Assures adherence to budgets, schedules, work plans, and performance
requirements.
- Ensures 100% compliance of FCC "Do Not Call" policies.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
-
-
- Generally requires 4-7 years related experience



Comcast is an EOE/Veterans/Disabled/LGBT employer

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